Job Roles

Windscreen Technicians

Earn as you learn, build experience, step up to challenges and enjoy the benefits of a long career with National Windscreens

  • Earn as you learn

    Support & training provided to help you gain NVQ qualifications

  • Competitive salary

    Get paid well in recognition of your skills

  • Fitting centres nationwide

    Flexibility to transfer if you decide to move

  • Management roles

    Show potential and take repsonsibility for day‑to‑day operations

A day in the life of…

At National Windscreens, you’ll join a team of over 1,200 fitting centre, logistic and head office staff

Contact Centre Advisors

As the first point of contact for our customers, our contact centre advisors are there to reassure them that they are in safe and competent hands.

Above all, our customers want to know they can get their vehicle back on the road as soon as possible.

Located at one of our contact centres, you will have excellent interpersonal skills and be able to deal with customers in a range of situations, particularly during busy periods, such as peak holiday periods.

You will ascertain the customer’s situation, their location and whether they need a mobile technician or will have to be booked into one of the 108 fitting centres. Your objective is to resolve the situation as quickly and efficiently as possible, ensuring the customer is happy at all times.

National Windscreens prides itself on the quality of its customer service, and that is a critical part of the role.


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Other Administration Roles

Business and finance, information systems, logistics, sales – whatever your area of expertise, we are always interested in hearing from people who have qualities that can enhance our company.

As a national organisation, we frequently have vacancies for administration roles in various locations throughout the UK. If you are excited by the prospect of working for one of the UK’s leading brands in the automotive aftermarket please get in touch.

Send your CV to jobs@nationalwindscreens.co.uk stating what type of role you would be interested in and your required location.

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A Day in the Life of…

Luke

National Windscreens Aldershot

Luke Taylor-Cornthwaite (left) working to be an A* Fitter at National Windscreens Aldershot

Luke is based at our Aldershot fitting centre and has worked for National Windscreens for three years having previously worked in retail.

How long have you worked for National Windscreens and why did you join?

I joined National Windscreens in May 2015, after working for Co-op. I already knew some of the team at the local centre and that helped me understand what they did.

I’ve always been interested in cars and enjoyed doing mechanics at school. I applied for a job as a technician and National Windscreens took me on.

I’ve achieved an NVQ Level 2 qualification (NVQ Diploma in Automotive Glazing) through the job and I’ll be undertaking Level 3 (GQA Level 3 Certificate in Automotive Glazing) which focuses on the Advanced Driver Assistance Systems (ADAS) calibration aspect of windscreen replacement. ADAS technology is increasing rapidly in vehicles, so we have to be aware of all aspects of it.

What’s a typical day like for you?

I get to the depot each morning, early on, where we’re all given our jobs for the day. We’ll have a quick catch-up between technicians, then I’ll run through my itinerary and load the van with the glass I need for each job. I’ll then text or call the customers to confirm their appointments.

I always call the first ones I’m seeing to ensure they know I’m coming and text the others so they know everything’s on track to see them at the allocated time that day. I’ll call them later before heading out to the job at either their home or workplace. This ensures they’re ready and know I’m on my way.

Every day is different, as is each job. There are so many variants of vehicles and windscreens. You really don’t know what to expect until you arrive in the morning and see your itinerary.

You’re never really more than 20 miles from each job. This ensures you can reach each customer at their allocated time. I tend to work in and around Aldershot, Basingstoke and Leatherhead.

What’s the best part of your job?

You’re helping people stay on the road. It’s good to know you’re doing something that makes a difference. Some jobs are more challenging than others for a number of reasons but that’s what makes the job fun and different.

You could be dealing with a customised car one minute and then an expensive sports car at the next job, or a van.

What would you say to someone thinking of becoming a technician?

You have to be very hands-on and good with people. That’s a major part of the job. You also have to be good in a team. While you work by yourself a lot, some jobs, such as large commercial vehicles, need two people.

You also have to enjoy all types of weather. One day it could be hot and dry then the next may be wet and windy.

Interested in what Luke does?

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A Day in the Life of…

Michael

National Windscreens Hoddesdon

Michael Sullivan (right), A* Technician at National Windscreens Hoddesdon

Michael has worked at National Windscreens since 2010. Based at Hoddesdon, he had previously been a delivery driver for a major supermarket chain.

How long have you worked for National Windscreens and why did you join?

I joined National Windscreens in December 2010. I was working at Asda and one day a National Windscreens technician came to fix a windscreen on one of the delivery vans. We got talking and I was watching the work he was doing and just thought I liked it and could do it.

I applied for a job and while I didn’t have any experience they provided thorough training which ensures you understand every aspect of repairing or replacing windscreens.

I now have an NVQ Level 2 qualification (NVQ Diploma in Automotive Glazing) and receive ongoing training as technology changes. We’re seeing a lot more ADAS fitted vehicles nowadays and that is a really exciting technology. It’s great to work on the calibration, another exciting aspect of the job.

What’s a typical day like for you?

Like the other technicians, we arrive at the depot each morning where we’re provided with our jobs for the day. I always ensure I speak to the customers first. It’s important for them to know you’ll be coming to see them in the day.

There’s no typical day as such. The type of vehicle and windscreen you could be working on is always different. I’ve worked on all sorts of cars, from a Lamborghini to commercial vehicles. For some more difficult jobs, you’ll work with a colleague, usually because of the size of the windscreen involved.

Generally, I work within a 25 mile radius and will fix between six or seven vehicles each day but it depends on the type of jobs you’re assigned to. This is always factored in when you get your job sheet in the morning. It’s planned to ensure you can get to each customer at the time they expect.

What’s the best part of your job?

I don’t think there is one specific part – it’s the whole job! You arrive every day with new jobs and so you could be working on any type of vehicle. The new ADAS technology coming in is really exciting so I enjoy that. There’s a lot of new car technology coming in that affects what we do, so there’s always something to learn and train for.

What would you say to someone thinking of becoming a technician?

The job is really varied. You have an opportunity to work with some great people and you must be people-focused as you’re on the frontline, meeting customers every day. It’s important you give them the service they expect. You’re provided with the best training and it’s a great job.

Interested in what Michael does?

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Assistant Windscreen Technician

You will be working alongside an experienced technician at one of our 108 depots. Whilst a driving licence is preferable, it is not obligatory for this role.

One day you might be working at the fitting centre and on another you could be heading out with one of the mobile technicians.

We will provide you with ongoing training, working towards an NVQ qualification. You might be happy staying in this role long term or we can help you progress your career through to being an experienced technician and on to management. The possibilities are endless.


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Trainee Windscreen Technician

As a trainee technician, you will be seeking to become a fully-fledged technician. With our training and education programme you will be learning on the job.

You will be working alongside one of our fully qualified technicians at a fitting centre or out with a mobile fitting unit. You could be working on a car one day or a coach the next.

In addition to working on vehicle glass repair and replacement, you will also have the opportunity to train on Advanced Driver Assistance Systems (ADAS) calibration.

You will not only learn on the job alongside our experienced team, but you will have the chance to attain relevant NVQ qualifications, helping you develop skills to support your career.


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Windscreen Repair Technician

Our policy is to repair a windscreen rather than replace it whenever this is possible. Our skilled repair technicians are fully trained in understanding when it is appropriate to undertake a windscreen repair, working to an approved code of practice.

You will be the face of National Windscreens, dealing directly with our customers and delivering on our promise to repair glass wherever possible. We will provide you with your own van and equipment necessary to undertake your work to the high standards that our customers and we expect.

You will be competent at undertaking the repair of vehicle glass on a range of vehicles, servicing the needs of private individuals through to commercial fleets.

Our ongoing training will ensure you have the most relevant knowledge and skills to undertake your job. You will also have the opportunity to attain relevant NVQ qualifications if you have not already.


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Skilled / Experienced Technician

Our skilled technicians are fully trained and experienced in the repair and replacement of vehicle glass, as well as ADAS calibration.

You will be the face of National Windscreens, dealing directly with our customers. We will provide you with your own van and equipment necessary to undertake your work to the high standards that our customers and we expect.

You could be on the road one day or working from your base fitting centre the next. You will be competent at undertaking the repair and replacement of vehicle glass on a range of consumer and commercial vehicles and working as part of a team on larger vehicles, such as coaches and lorries.

Our ongoing training will ensure you have the most relevant knowledge and skills to undertake your job. You will also have the opportunity to attain relevant NVQ qualifications if you have not already.


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