Luke is based at our Aldershot fitting centre and has worked for National Windscreens for three years having previously worked in retail.
How long have you worked for National Windscreens and why did you join?
I joined National Windscreens in May 2015, after working for Co-op. I already knew some of the team at the local centre and that helped me understand what they did.
I’ve always been interested in cars and enjoyed doing mechanics at school. I applied for a job as a technician and National Windscreens took me on.
I’ve achieved an NVQ Level 2 qualification (NVQ Diploma in Automotive Glazing) through the job and I’ll be undertaking Level 3 (GQA Level 3 Certificate in Automotive Glazing) which focuses on the Advanced Driver Assistance Systems (ADAS) calibration aspect of windscreen replacement. ADAS technology is increasing rapidly in vehicles, so we have to be aware of all aspects of it.
What’s a typical day like for you?
I get to the depot each morning, early on, where we’re all given our jobs for the day. We’ll have a quick catch-up between technicians, then I’ll run through my itinerary and load the van with the glass I need for each job. I’ll then text or call the customers to confirm their appointments.
I always call the first ones I’m seeing to ensure they know I’m coming and text the others so they know everything’s on track to see them at the allocated time that day. I’ll call them later before heading out to the job at either their home or workplace. This ensures they’re ready and know I’m on my way.
Every day is different, as is each job. There are so many variants of vehicles and windscreens. You really don’t know what to expect until you arrive in the morning and see your itinerary.
You’re never really more than 20 miles from each job. This ensures you can reach each customer at their allocated time. I tend to work in and around Aldershot, Basingstoke and Leatherhead.
What’s the best part of your job?
You’re helping people stay on the road. It’s good to know you’re doing something that makes a difference. Some jobs are more challenging than others for a number of reasons but that’s what makes the job fun and different.
You could be dealing with a customised car one minute and then an expensive sports car at the next job, or a van.
What would you say to someone thinking of becoming a technician?
You have to be very hands-on and good with people. That’s a major part of the job. You also have to be good in a team. While you work by yourself a lot, some jobs, such as large commercial vehicles, need two people.
You also have to enjoy all types of weather. One day it could be hot and dry then the next may be wet and windy.